Terms of use

1. OBJECT
The present website is the online store for the sale of products through the internet (hereinafter “Store”) of the company under the name “K.Ace Aik. Kantziki Dim. Koutsikopoulos IKE “, with Tax Identification Number 998620209, Voulis 22, Athens 10563, Tel. 2103220066. The terms of use of the Store are clearly, clearly and comprehensibly included here. Furthermore, each contract concluded through the Store is governed by the terms mentioned herein as well as those, as the case may be agreed between the parties. Any other terms are expressly excluded. Without prejudice to the principle of good faith and business ethics and, in general, the provisions governing legal acts, in particular those concluded remotely (where applicable), any user who enters and uses the services of the Store is considered that it consents and unreservedly accepts the terms set forth herein, without exception. If a user does not agree with these terms, he must abstain from using the Store and from any transaction with it.
2. RIGHTS, OBLIGATIONS AND RESPONSIBILITY OF THE PARTIES
The Store may contain links or indications regarding other websites owned and operated by third parties. The Company does not handle or control and therefore does not bear any responsibility for any information, product or service contained therein. Therefore, for any problem that arises during their visit or use, you should contact directly the legal representatives of these websites, who are responsible for the provision of their services. The Store may, for any reason and without notice, change these Terms but will make every effort to indicate any changes to these terms with a notice on the home page. The continued use of this website by users after the effective date of any changes to these Terms will be construed as acceptance by users of such changes.
The Company does not bear any responsibility or obligation to compensate for any damage (including compensation for non-pecuniary damage) arising from inability to provide support services.
By using the Store, the user declares that he agrees that the use is made at his own risk and acknowledges that, although the Company makes every effort to provide high quality services, it is not possible to guarantee that there will be no interruptions in use. or errors in the content of the store. The photos of the goods are indicative. The user can examine the goods in the physical store of the Company.
The user of the Store (which includes any person who uses the Store, with or without rights of use, with or without connection, as well as anyone who is legally liable for acts of a third party who uses it, eg legal aid or legal guardian of a minor) declares that he is legally capable of concluding a contract with the Company through the Store, as well as to make use of the Store under the terms and conditions mentioned here. Also, as long as the use of the Store is made after connecting to it with the user’s login details, he accepts that he is personally and financially responsible for each use of the Store, even if the use of the Store is done by others, e.g. persons residing with him. The registered user agrees to prohibit any use of the Store to minors, who use his account or name.
The user is free to use the Store in accordance with these terms, the law and good manners. The responsibility for the contents of the transactions lies solely with the user. The Company does not exercise any kind of correction or intervention in the data transferred by the user, who must fill in the fields correctly in the online contact forms.
The user agrees and undertakes not to use the Store for:
a. Posting, publishing or transmitting in any way any content that is or may be deemed for any reason immoral (offends good morals, social values, minority, etc.) or illegal or, in general, offends, harms or damages the Company or anyone third and their legal assets. b. Posting, publishing or transmitting in any way any content for which users do not have the right to transmit in accordance with the law or applicable contracts (such as inside information, property and confidential information acquired or disclosed as part of an employment relationship or covered by agreements as well as any content that infringes any patent, trademark, trade secret, copyright or other proprietary right of the software or contains malicious software for the purpose of interrupting, causing damage to, destroying or equipping the operation of any software or hardware computers. c. Any other intentional or unintentional violation of applicable law, d. Any collection or storage of personal data about other users. Without prejudice to any other rights of the company, any use contrary to the above may result in termination of the services provided without notice. The user agrees that the management, employees, associates and shareholders of the Company are not responsible for any breach of the above obligations by the User.
3. CONTRACT
For the conclusion of a contract with the Company (eg purchase of goods) through the Store, registration in the Store is not required (using “username” and “password”). During the purchase process the user will be asked to login (if already registered) or to state the details to which the goods will be sent. If the user wishes, he can either state a password, and thus his data will be saved for future transactions or not declare a password, so in future transactions he will have to repeat the declaration of the relevant data.
Only name, mailing address, contact phone number and e-mail are required for registration. This information remains strictly confidential, in accordance with the detailed reference in this paragraph concerning Personal Data.
Orders are made in writing online by completing and sending the relevant form that exists in the Store. The contract is completed at the moment when the user receives an update of the order status with the indication “Sent”. Other updates on the status of the order are displayed on the user screen and are sent by e-mail to the contact email address entered by the user. During the processing of each registered order, the stock availability of the ordered products is confirmed. In case the availability or delivery time differs from the one indicated on the page of the goods, the user will receive relevant information.
Before sending the order, the user, in addition to knowing the terms hereof, takes note of the following information:
a. That the user’s counterparty is the Company, the full details of which are mentioned here.
b. The main features of the goods ordered.
c. The total price of the goods, including VAT. and any other charges as well as, where applicable, all additional shipping, delivery or postage charges and any other charges. d. The payment, delivery, execution arrangements, the deadline within which the Company undertakes to deliver the goods.
e. That the user can submit any complaint in any way and especially by phone to the number 2103220066 or by e-mail to sales@kace.gr and that the Company, after examining the complaint will contact the user as soon as possible.
f. that given the use of the internet as a means of distance communication for the conclusion of the contract, there is no charge to the user by the Company for the use of the Store.
g. That the user has the right to withdraw in accordance with the conditions, deadline and procedures for exercising the right listed below.
h. That the Company is liable for actual defects and lack of contracted properties in accordance with articles 534 et seq. of the Civil Code and that the Company provides further commercial warranty and after-sales support services, in accordance with the following terms.
The Company does not bear any responsibility and does not cover differences in the prices of products purchased from a physical store of the Company and the user found afterwards the existence of a lower price in the Store or vice versa. Any product offers are valid until stocks run out. The Company is not responsible for any errors in features, photos and product prices listed in the Store and can not guarantee that there will be no errors for any reason when entering and / or updating the features and / or price of a product. For this reason, in the context of good faith, if the user finds that a good is offered at an unusually low or high price in relation to its market value, before proceeding with his order, he must contact the Company by e-mail at eshop@kace.gr.
The Company provides the possibility of ordering the goods that are available through the Store or receiving the goods from the physical store of the Company. The user has the option to select through the Store the goods (s) he wishes to purchase as well as the store receiving the purchased product by repaying the purchase price in cash or by card, upon receipt of the goods at the physical store. This order will be valid from the moment the user receives an informative e-mail or SMS for the dates of receipt of the order from the physical store and for as long as it is mentioned in the said e-mail or SMS. If the user does not come to the store and pay the price, within the above mentioned deadline, the order will be canceled, not liable to the Company for this reason. If a user abuses this feature (eg repeated order without receipt from the store), the Company may reject the order.
4. INTELLECTUAL PROPERTY
The Store includes intellectual property material that belongs to the Company and is protected by law. All contents of the Store are copyrighted material of the Company (or third parties contracted with it) and are protected by Greek and international law. Any copying, reproduction and retransmission of the material without the written permission of the Company is prohibited. In particular, the copyright of the contents of the Store, including, without limitation, all documents, files, texts, images, graphics, accessories and code contained therein as well as the general image of the Store, are copyright and industrial property of the Store unless otherwise specified and protected by the relevant provisions of Greek Community and international law. The appearance of this material in the Store in no case implies the transfer or assignment of their license or right of use.
The Store authorizes users to copy and print excerpts or documents from this website (except for content held by third parties and designated as such) for their non-commercial use, as any copies or excerpts of the documents of these or the pages obtained retains all copyright or other proprietary notices and any disclaimer contained therein. Except for this limited license, nothing in the Store should be construed to guarantee any other right or license in respect of any copyright, patent or trademark of the Store and the Company or any third party. All logos of the Store and its trademarks may not be used or reproduced without the prior written consent of the Company. Unless otherwise specified, the copying for commercial purposes, modification or reproduction of part or all of the contents of this website in any form, based on it and / or its content, or the integration into other websites, of the electronic systems recovery, is prohibited. No link in the Store can be included in any other website without the prior written approval of the Company.
5. PRICING – PAYMENT OF PRICE
The invoicing of the users can be done either with a retail receipt, deliverable upon delivery-receipt of the goods, or with an invoice, if the user is a freelancer or a commercial company.
For shipments of products within Greece, the user can choose as a method of payment cash on delivery, deposit in a bank account, credit card or PayPal. In case of choosing the cash on delivery payment, the user is obliged to pay the total amount to the post office or to the courier employee who will present the parcel. In case of selection by credit card, a corresponding charge will be made to the user’s card account.
Credit card transactions through the Store will be displayed on the user’s credit card account with the reason “KACE.GR”. In the event that it is proven that a third party credit card has been fraudulently used through no fault of his own, this charge may be canceled at the request of the Bank that issued the credit card, which must investigate the complaint. For this reason, any injured third party is obliged as soon as it realizes that this event has occurred to inform the issuing Bank, in order to cancel it and exclude its use by unauthorized persons.
In both cases there is a refund, if the user decides and returns the product. In cases of cash on delivery the user receives a day check, in cases of purchase via credit card the card is credited immediately, while in cases of purchase via PayPal, the money is credited to the user’s account in Paypal.
Shipments of products outside Greece are made only by courier and credit card debit or via PayPal.
6. DELIVERY – TRANSFER OF OWNERSHIP AND RISK
The goods can be sent by the Company anywhere, to the place indicated by the user in the order form. Shipping costs depend on the total weight of the order, the shipping method and the place of destination. Exact shipping costs are automatically displayed in the shopping cart and there is a choice of alternative shipping or receiving methods. The Company will make every effort to send the products, within Greece, within 1-3 working days (Monday to Friday), for courier deliveries and within 8-10 days, for deliveries by mail.
The Company is not responsible for delays in execution (including delivery) due to cases that can not be attributed to the fault of the Company or due to force majeure and therefore the Company is entitled to an extension of execution time. Force Majeure means any event that is outside the Company’s sphere of control and which could not anticipate and prevent and results in the Company’s inability to fulfill, in whole or in part, any of its obligations under the contract. If such incidents last for more than one month, the contract can be terminated by either party without compensation. In any case of delay in delivery beyond the agreed time, the user must request the Company to make the delivery within an additional period commensurate with the circumstances and only in case the goods are not delivered within this additional period, the user is entitled to terminate the contract. The above does not apply when the delivery within the agreed deadline is significant, taking into account all the circumstances surrounding the conclusion of the contract, or if the user has informed the Company, before the conclusion of the contract, that the delivery is required to be made on or until a certain date. In these cases, if the Company fails to deliver the goods at the time agreed with the user, the consumer is entitled to terminate the contract immediately. Once the contract is terminated, the Company must return, without undue delay, all the money paid under the contract.
Ownership of the goods is transferred after full payment of the price. The risk of loss or damage to the goods is transferred to the user when he or a third party designated by him and different from the carrier has acquired physical possession of the goods. However, the risk is transferred to the user upon delivery to a carrier, if the user requested that the goods be transported by a carrier of his choice and he was not offered by the Company (subject to the user’s rights vis-.-Vis that carrier).
7. WARRANTY
In case of liability of the Company for a real defect or for lack of contracted quality of the good, the user is entitled, at his choice a) to demand, without charge, the correction or replacement of the product with another, unless such action is impossible or requires disproportionate costs, b) to request a reduction in price or c) to withdraw from the contract of sale, unless it is an insignificant actual defect. In order for a property to be considered contracted, it must have been agreed in writing. If the buyer chooses to correct or replace the product, the Company must make a correction or replacement within a reasonable time. The above user rights expire after two years for mobile things.
The Company provides a commercial guarantee of good operation and free repair to the privately owned service, which varies, depending on the good, up to 2 years, from the acquisition of the physical possession of the good. The guarantee offered on each product is stated in its detailed description. After the warranty period, repair services are offered with very reasonable charges for the entire life of the product. The Company does not provide a guarantee, nor does it guarantee protection for the suitability of a sold product for any specific purpose.
The commercial guarantee covers the free repair of the goods (labor and spare parts) from normal use. Damage from mishandling, force majeure and generally harmful exogenous factors are not covered. The user is charged with the cost of transport to and from the repair shop. The guarantee does not apply in case of intervention by an unauthorized technician. “KACE.GR” does not bear any responsibility for any damage and wear of the products after their use and in no case is obliged to replace.
8. NEWSLETTERS – NEWSLETTERS
The Company through its online stores uses your e-mail address (e-mail), as long as you express your consent through the special registration fields, for the advertising of its products and services. You reserve the right to access your personal data held by “K.Ace Aik. Kantziki Dim. Koutsikopoulos IKE ”and in the data of your consent, in accordance with the provisions of EU regulation 2016/679 and the relevant implementing National Law. Newsletters are sent only to subscribers who have chosen to receive them and are fully technically compatible with the mailing regulations. KACE.GR provides Newsletter subscribers with the ability to unsubscribe from the list of recipients. When a subscriber chooses to unsubscribe from the recipient lists, then his email is permanently deleted. Newsletter subscribers’ emails are used for this purpose only and for no other purpose. The newsletters that the public receives by subscribing to the mailing lists are the intellectual property of “K.Ace Aik. Kantziki Dim. Koutsikopoulos IKE ”and therefore are protected by the relevant provisions of Greek law and international conventions. The “K.Ace Aik. Kantziki Dim. Koutsikopoulos IKE “reserves the right not to register a person in the recipient lists or to delete him from them.